Shoalwater Medical Centre

Excellence in Healthcare 



Billing Policy
 
Our Doctors are bulk billing, which means there will be no out of pocket expenses for our patients. There are some exceptions to this, only includes patients with a valid Medicare or Veterans affairs card.

There is a private charge for some items including, motor vehicle accident, workers compensation, pre-employment medicals, insurance paperwork, drivers licence medicals and private appointments with allied health/specialists. ,

Please talk to our friendly reception team for full details.
 
Communication

Shoalwater Medical Centre endeavours to return any queries within 24 hours wherever possible.
 
We can receive your queries’ via email, telephone or in person.
 
Privacy
 
Your privacy is of the upmost importance to us. We have a strict policy on gathering, storing and releasing any personal or medical details.
 
You can complete a form to have your records transferred to another medical centre.
 
You can request a copy of the privacy act from reception.

 
Results 
Results will NOT be given over the phone. Once your results arrive, they will be reviewed by your doctor and you will be contacted if your doctor needs to see you again.  


If you do not receive a phone call then your results do not require another doctor’s visit unless you wish.


 
Complaints/Feedback
 
We value all feedback at Shoalwater Medical Centre. It helps us improve our service provide the best care for our patients.
 
Should you have any complaints please speak to the Practice Manager, Rebecca.
 
For further complaints you may speak to the Australian Health Practitioner Regulation Agency (AHPRA) on Ph : 1300 419 498